Shipping & Returns

PAYMENTS

All major credit and debit cards are accepted. This site is hosted on Shopify Inc. They provide  an online e-commerce platform that allows us to sell our products to you. Payments are processed using Stripe a secure and trusted online payment gateway. Please see the Terms of Service for details on how Shopify handle your data and protects your privacy.

Payments are taken in British pounds sterling. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.

SHIPPING

I use a professional printing studio to fulfil all art print orders, with a global network which includes (but is not limited to) the United Kingdom, United States, The European Union and Australia. Orders are dispatched within 3-5 working days although occasionally may take slightly longer in which case you will be notified.

I offer a free UK shipping service and a flat rate fee for the EU, non-EU, USA & Canada and all other regions. Although this eliminates nearly all customs charges, in some instances international orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer.

SHIPPING COSTS ART PRINTS

UK - FREE

EU - £5.00*

NON-EU - £5.00*

USA & CANADA - £10.00*

ALL OTHER REGIONS - £15.00

*Please check conversion rates in your currency

For all UK orders products are shipped using Royal Mail, Evri or DPD tracked. International orders are shipped using a local tracked delivery service depending on location. Tracking information will be provided once an order has been shipped.

All giclee fine art prints are packaged in protective tissue paper, hand rolled and then shipped in extra thick cardboard tubes to ensure that the artwork reaches you in top condition.

Additional customs and tax fees can occur on international orders. This fee is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

RETURNS

I want you to be completely happy with your purchase, if you have any concerns, for whatever reason please get in touch at tracieandrewsart@gmail.com within 30 days of dispatch of your order so any issues can be resolved.

In the event of your order arriving damaged in any way please get in touch with detailed photos so I can take you through the necessary steps, whether that be a replacement or refund.

Please note that sale items can not be returned or refunded.

Thank you.